Our Policy

Policies


Placing an order


  • Browse the 3PHAL Online catalogue to make your purchase. Select the item you wish to order, enter the quantity you desire and click on “Order”.

  • When your order contains the items and quantities you wish to purchase, click on the “Checkout” link underneath your order.

  • You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.

  • Once you have successfully made your payment, your order will be processed & shipped within our stipulated timelines. For more information, please see our Shipping Policy.


Payment Options


3PHAL Online is set up to take immediate online orders through Razorpay. A full list is available at the time of Check Out and prior to making payments for purchases.


Cash on Delivery Policy


‘Cash on Delivery’ option is not available. 


Pricing Policy


  • The product prices listed are current and updated. However, these are subject to change without advance notice.

  • All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.

  • All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.

  • Our products are liable for GST in India.

  • We will not be able to confirm what these charges will be in advance and are not liable to pay these from our end.


Payment Security


All transactions at 3PHAL Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with 3PHAL Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendors, where all payments are processed in real-time, for your security and immediate peace of mind.


What is a CVV/CVC?


The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4-digit code embossed or imprinted on the reverse side of your credit card/debit card, in the signature area.


Out of stock Items


We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled. 3PHAL Online does not back orders, that is, we do not accept orders which we cannot fulfil immediately.


Cancellation Policy


If you wish to cancel your order, you can do so by sending us an email on help@3phal.com within 24 hours of placing the order. You can also call our Customer Care on +91-7204933971 (Timings: 9:30 am – 5 pm IST), within 24 hours of placing the order. Once orders have been dispatched, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.


Shipping Policy


Purchases are shipped from our warehouse in Mangalore by courier.


Due to COVID-19, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays. As per safety protocols while we are currently accepting online orders to ship within India.


Order Deliveries Will Be Made Between

  • 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.

  • Goods will need to be signed upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.

  • Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.

  • 3PHAL is not responsible for damage after delivery.

  • For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.

No cash refunds are permitted.


Return & Exchange Policy

If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email at info@3phal.com with the following details, within 48 hours of the delivery date.

We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.

Please write to us with the following details:

  • Complaint Order Number

  • Invoice number

  • Details of your request or complaint

  • Images or videos to support the complaint, without which we cannot process the request

  • In case the packaging received is very dirty- clear images or video of the complete open package received.

  • In case the product received is empty or volume of the product is less or product is missing in the package or a wrong product has been delivered- clear images or video of the empty/ faulty/ product with less volume/ or product missing/ or wrong product delivered along with clear images or video of spillage (if any wherever applicable).

  • In case the product is leakage/ broken products –clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of spillage (if any).

Once all the details are received, it would take our team 3-4 working days to revert on the complaint/ query/ issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged. 

All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

  • Address of dispatch

  • Name & Address of the customer

  • Order number

  • Contents of the package


Please also email this document and share an image of the reverse pick-up consignment with our Customer Care representative who you have been in touch by email.

Once the package is received by our team the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details.

Please note orders for Gift boxes are not applicable for exchange.


Damages due to neglect, improper usage or wrong application will not be covered under our Return & Exchange Policy. Exchange of product due to allergic/skin reactions is not applicable. Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of color that cannot be backed by proof of quality issues with the product itself is not applicable


3PHAL Online is not responsible for damage after delivery.

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